Inspection outcome: Standards met
Last inspection: 13/08/2019
Pharmacy context
The pharmacy is in the market place in Ripon. A picturesque market town in North Yorkshire. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and written procedures in place to protect the safety and wellbeing of people using its services. It keeps most of the records it must have by law and it keeps people's private information safe. It is well equipped to help protect vulnerable adults and children. The pharmacy's team members record, report and learn from errors they make when dispensing. But sometimes they don't fully embed the changes they identify. So, they may miss out on opportunities to reduce the risk of a similar error.
Principle 2. Staff
The pharmacy team members have the right qualifications and skills for their roles. And for the services they provide. They have regular performance reviews. So, they can identify and address any development needs to improve their knowledge. They have access to ongoing training. And they feel comfortable to raise professional concerns if necessary.
Principle 3. Premises
The pharmacy is secure and adequately maintained. It has a sound-proof room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. The services are generally well managed. It stores, sources and manages its medicines appropriately. And it identifies and manages risks adequately. The pharmacy team responds appropriately to drug alerts and product recalls. And it makes sure that its medicines are safe to use. The pharmacy team members support people taking high-risk medicines. But they don't always record useful information, such as blood test results. So, they may miss opportunities in the future to use this information to fully support people taking these medicines.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |