Inspection outcome: Standards met
Last inspection: 01/04/2019
Pharmacy context
The pharmacy is a large community pharmacy in the main shopping area of a town. The pharmacy dispenses NHS prescriptions and sells a large range of over-the-counter medicines and other products. It supplies medicines in multi-compartment devices for several care homes as well as for people in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy team identify and manage risks satisfactorily. But, they could learn more from mistakes to prevent them from happening again. The team members encourage people to give feedback in several ways and they use this to improve their services. The pharmacy is appropriately insured to protect people if things go wrong. The team keep the up-to-date records that they must keep by law and they know how to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy generally has enough staff to manage their workload safely. But, sometimes they fall behind with their work schedule. The staff are encouraged to keep their skills up-to-date and they generally do this in work time. The team members who are training are well supported. The pharmacy team are comfortable about providing feedback to their manager and this is acted on.
Principle 3. Premises
The pharmacy looks professional. It is tidy and organised. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk. There is good seating for people who are waiting and an additional area for people to talk privately.
Principle 4. Services, including medicines management
People with a range of needs can access the services offered by the pharmacy.The pharmacy team make sure that people have the information that they need to use their medicines safely and effectively. They intervene if they are worried or think that they may not be taking or using their medicines as prescribed by their doctors. But, the team could make sure that they are working sufficiently in advance so that the medicines for care homes are sent on time without undue pressure to achieve this. The pharmacy gets its medicines from appropriate resources. The medicines are stored and disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |