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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1038525)

Inspection outcome: Standards met

Last inspection: 28/08/2019

Pharmacy context

This is a large Boots store located in the main shopping centre of Walsall. Most people who visit the pharmacy live locally. The pharmacy dispenses mainly NHS prescriptions and supplies some peoples’ medicines in multi-compartment compliance packs to help make sure they take them safely. It also supplies medicines to a number of care homes and provides other NHS and private services including Medicines Use Reviews and a range of vaccinations. It sells a wide range of over-the counter medicines, as well as other health and beauty items.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are suitably safe and effective. It protects people’s private information and keeps the records it needs to by law. People are able to give feedback and make a complaint about the services. The team members follow written instructions to make sure they work safely, and they proactively learn from their mistakes and take steps to improve their practice. And they understand how to safeguard and support vulnerable people.

Principle 2. Staff

Good practice

The pharmacy’s staff profile and skill mix are effective in delivering the services. Team members hold the appropriate qualifications for their roles and they complete regular ongoing learning so that they can keep their knowledge up to date. Leadership is effective, and the team members work well together. And there is an open culture, so they are able to raise concerns or provide feedback.

Principle 3. Premises

Standards met

The pharmacy provides a suitable environment for the provision of pharmacy services. It has a consultation room so people have access to an area for private and confidential discussions.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easily accessible, and it manages them safely and effectively so that people receive appropriate care. It obtains medicines from licensed suppliers, and it carries out regular checks to make sure that they are in suitable condition to supply.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained and used in a way that protects privacy.

Pharmacy details

58 Park Street
Park Place

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards