Boots (1038312)

Inspection summary findings

Principle 1. Governance

The pharmacy has systems to help ensure risks associated with its services are identified and managed. It keeps the records it needs to by law, and it has processes to protect people’s confidential information. Team members record and review their mistakes so that they can learn and improve from these events. And they understand how they can help and protect vulnerable people.

Principle 2. Staff

Team members work well together and are supportive of each other. And they have access to training resources to help keep their skills and knowledge up to date. However, at times, the pharmacy team struggles to manage its increased workload. And this means they cannot always respond to people’s queries, phone calls or dispense prescriptions for people as quickly as they would like to.

Principle 3. Premises

The pharmacy’s premises are secure, and they are generally suitable for the services it provides. People visiting the pharmacy can have a private conversation with team members.

Principle 4. Services, including medicines management

Overall, the pharmacy manages its services adequately and people with different needs can access its services. It obtains its medicines from reputable sources, and it manages them appropriately. And it has a process to manage safety alerts and medicine recalls, so that people are supplied with medicines and medical devices that are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use the equipment and facilities in a way that protects people’s privacy and dignity.