Inspection outcome: Standards met
Last inspection: 22/11/2023
Pharmacy context
This community pharmacy is situated in a residential area of Coventry. It sells a range of over-the-counter medicines and dispenses prescriptions. It provides the New Medicine Service (NMS), emergency hormonal contraception service, Hypertension Case Finding Service, and it administers seasonal flu vaccinations. The pharmacy also provides a substance misuse service to a handful of people, and it offers a prescription delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy has safe and effective working practices. It identifies and manages the risks associated with its services well. And it keeps the records it needs to by law, to show that medicines are supplied safely and lawfully. Team members routinely record and review their mistakes so that they can learn and improve from these events. The pharmacy keeps people’s confidential information securely and its team members understand how they can help and protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload and its team members are well supported to help keep their skills and knowledge up to date. Team members work well together, and they can raise concerns or make suggestions to help improve the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean, tidy, and adequately maintained. And people visiting the pharmacy can have a conversation with team members in private.
Principle 4. Services, including medicines management
The pharmacy manages its services well to ensure people get appropriate care and support to manage their medicines safely. And people with diverse needs can access its services. The pharmacy gets its medicines from licensed wholesalers and team members take the right action in response to safety alerts and recalls so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use the equipment and facilities in a way that protects people’s privacy and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |