Inspection outcome: Standards met
Last inspection: 04/07/2019
Pharmacy context
This is a community pharmacy situated in a small parade of shops in a Birmingham suburb. The pharmacy mainly dispenses NHS prescriptions. It supplies medicines in weekly multi-compartment compliance aids for people to use in their own homes and delivers medication to people who are housebound. The pharmacy provides several other NHS services including Medicines Use Reviews (MURs), the New Medicine Service (NMS) and emergency hormonal contraception (EHC). Substance misuse treatment services and a needle exchange service are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages risks. It protects people’s private information and explains how it uses and processes personal data. And it keeps the records it needs to by law. Pharmacy team members are clear about their roles and responsibilities. They follow written procedures to make sure that they work safely. And they record and review their mistakes so that they can learn and make improvements.
Principle 2. Staff
The pharmacy has enough staff to manage its current dispensing workload. Team members are appropriately trained, and structured training modules and protected learning time supports their ongoing development. They receive feedback on their performance to help them improve. And they work in an open environment where they can raise concerns and provide feedback.
Principle 3. Premises
The pharmacy provides a clean and professional environment for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, and it manages them safely and effectively. Team members provide support to people on high-risk medicines and others who require additional assistance, to make sure that they receive the information they need to take their medicines properly. The pharmacy sources and stores medicines safely and securely and team members carry out regular checks to make sure that they are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |