Boots (1037760)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks suitably. The team understands how to protect the welfare of vulnerable people. The pharmacy protects people's private information appropriately. It largely maintains its records in accordance with the law. And, members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. But they don’t always record enough detail, which could make it harder for them to spot patterns and help prevent the same things happening again. And they may not have enough information available if problems or queries arise in the future.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are suitably trained and skilled for the tasks they undertake. And team members keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

The pharmacy's premises are appropriate for delivering healthcare services. The pharmacy is kept clean and it has a separate space available for private conversations and services.

Principle 4. Services, including medicines management

The pharmacy generally provides its services in a safe manner. It ensures they are easily accessible to people. The pharmacy obtains its medicines from reputable sources and it stores as well as largely manages its medicines appropriately. But team members don't always record any information when people are prescribed higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.

Principle 5. Equipment and facilities

The pharmacy has an appropriate range of equipment and facilities so that it can provide its services safely. Its equipment is used in a way that helps to protect the privacy of people.