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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1037635)

Inspection outcome: Standards met

Last inspection: 04/03/2024

Pharmacy context

This is a community pharmacy in the village of Ryton in Tyne and Wear. Its main activities are dispensing NHS prescriptions and providing some people with medicines in multi-compartment compliance packs to help them take their medicines correctly. It provides a range of NHS services and provides a delivery service, taking medicines to people in their homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s written procedures help manage risk so that team members can provide services safely and effectively. Team members record errors made during the dispensing process and make changes to help prevent a recurrence of the same or a similar error occurring. They keep the necessary records required by law and know to keep people’s private information secure. They know how to respond to concerns for the welfare of vulnerable adults and children.

Principle 2. Staff

Standards met

The pharmacy has suitably skilled and qualified team members to help manage the workload. Team members complete regular ongoing training to develop their skills and knowledge. They ask suitable questions and give appropriate advice when assisting people with their healthcare needs.

Principle 3. Premises

Standards met

The pharmacy premises are clean, secure and suitable for the services provided. It has suitable facilities for people requiring privacy when accessing the pharmacy’s services.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members complete checks on medicines to ensure they remain fit for supply. And they generally supply people with all necessary information to help them take their medicines. Team members respond appropriately when they receive alerts about the safety of medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.

Pharmacy details

2 Dean Terrace

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards