Boots (1037418)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages its risks well. It has written instructions to help its team members work safely. It continually monitors the safety of its services to protect people and further improve patient safety. It generally keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. The pharmacy team members record and review the mistakes they make and learn from them to try and stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.

Principle 2. Staff

The pharmacy has sufficient team members to provide its services safely and effectively. And it encourages them to give feedback. Members of the pharmacy team work well together and have a work culture of openness, honesty and learning. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets. The pharmacy provides its team members with the training and support they need. It actively encourages them to improve their skills.

Principle 3. Premises

The pharmacy provides a satisfactory environment to deliver it services from. And people can receive services in private when they need to.

Principle 4. Services, including medicines management

The pharmacy provides services that people can access easily. Its working practices are safe and effective. The pharmacy gets its medicines from reputable sources. And it stores most of them appropriately and securely. Members of the pharmacy team are friendly and helpful. They usually dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s personal information is kept secure. And its team makes sure the equipment it uses is clean.