Inspection outcome: Standards met
Last inspection: 29/04/2019
Pharmacy context
This is a community pharmacy set on a row of shops in the centre of Hassocks village. The pharmacy is close to a medium-sized secondary school and a health centre. The village has a lot of new homes being built. Most of the people who use the pharmacy are older people. But there are increasing numbers of young families moving into the area. The pharmacy opens 6 days a week. It dispenses NHS prescriptions and it offers a seasonal flu (influenza) vaccination service. It also supplies medicines in multi-compartment medicine packs to people who live in their own homes.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team know what their roles and responsibilities are. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log, review and learn from the mistakes they make during the dispensing process. The pharmacy normally keeps all the records it needs to by law. The pharmacy acts upon people’s feedback. And it generally keeps people’s private information safe. The pharmacy team is trained in how to protect vulnerable people and team members know what to do to protect people’s welfare.
Principle 2. Staff
The pharmacy has just enough staff to deliver its services safely. But some members of the pharmacy team didn’t have time set aside so they can carry out training during working hours. The pharmacy encourages its staff to provide feedback. The team members know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The premises are clean and the pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people. The pharmacy’s working practices are safe and effective. The pharmacy team makes sure that people have all the information they need so that they can use their medicines safely. The pharmacy gets its medicines from reputable sources and stores them appropriately and securely. Members of the pharmacy team check stocks of medicines regularly to make sure they are in-date and fit for purpose. The pharmacy generally disposes of people’s waste medicines safely. But its staff don’t always correctly dispose of medicines that require special handling.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |