Boots (1037124)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with most of its services effectively. It keeps people’s private information secure. And it uses the feedback that it receives to inform the accessibility of its services. The pharmacy generally keeps the records it must by law. Pharmacy team members understand how to recognise and respond to safeguarding concerns. But they do not always show how they apply learning following mistakes made during the dispensing process. This increases the chance of similar mistakes going unnoticed.

Principle 2. Staff

Pharmacy services are provided by a dedicated team of people who work together well. The pharmacy provides its team members with some support to complete ongoing learning associated with their roles. And its team members understand how to provide feedback and raise concerns at work. But due to increasing working pressures they don’t have regular opportunities to engage in shared learning designed to improve patient safety.

Principle 3. Premises

The premises are safe, secure, and appropriately maintained. They provide a suitable space for providing healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. On occasions when it is unable to provide a service or supply a medicine the pharmacy team appropriately signposts people to other healthcare providers. The pharmacy obtains its medicines from licensed sources. And it generally stores its medicines safely and securely. Pharmacy team members work safely and effectively to manage the pharmacy’s services. They provide people with relevant information about the medicines they are taking. And they engage people in conversations about their health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment for providing its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment in a way which protects people’s privacy.