Inspection outcome: Standards met
Last inspection: 30/07/2019
Pharmacy context
A community pharmacy set in a shopping centre in Redhill. The pharmacy opens seven days a week. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It offers winter influenza (flu) vaccinations and it provides multi-compartment compliance aids to help people take their medicines. And it delivers medicines to people who can’t attend its premises in person.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It generally keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. They record the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. But they could do more to keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to provide safe and effective care. The pharmacy’s team members are encouraged to keep their skills up to date. Staff are comfortable about giving feedback to improve the pharmacy’s services. They use their judgement to make decisions about what is right for the people they care for. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. But it could do more to make sure its floor is kept clean.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective. It provides services that people can access easily. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. And it gets its medicines from reputable sources and it stores them appropriately and securely. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. They generally dispose of people’s waste medicines safely too. But they could do more to make sure people have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |