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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1036635)

Inspection outcome: Standards met

Last inspection: 25/10/2023

Pharmacy context

This is a medium-sized branch of Boots inside a busy shopping mall in the centre of Kingston-upon-Thames. It is accredited as a Healthy Living Pharmacy (HLP). Its main activity is dispensing people’s prescriptions. It sells over-the-counter medicines and provides health advice. And also offers flu vaccinations during the autumn and winter seasons.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its team members with clear written instructions on how to carry out their tasks safely and effectively. It is good at ensuring they understand how to carry out those tasks. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy regularly reviews the mistakes its team members make and takes appropriate action to reduce the chances of similar mistakes happening again. It keeps all the records that it should, making sure they are easily accessible. Its team members have a good understanding of their role in helping protect vulnerable people. The pharmacy manages and protects confidential information well and tells people how their private information will be used.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely and effectively. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They work well together and can make suggestions to improve safety where appropriate.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure and professional environment for people to receive its services. The team keeps them very clean and tidy, presenting a suitably professional image. The premises include a private room which the team uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has suitable facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.

Pharmacy details

Unit G34
The Bentalls Centre
Wood Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards