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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1036627)

Inspection outcome: Standards met

Last inspection: 21/10/2019

Pharmacy context

This is a community pharmacy set in a pedestrianised area of Horley town centre. The pharmacy opens seven days a week. It sells a range of over-the-counter medicines and health and beauty products. It dispenses NHS and private prescriptions. It provides multi-compartment compliance packs to help people take their medicines. And it delivers medicines to people who can’t attend its premises in person.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. They record the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough staff to deliver its services safely. And it encourages its team to provide feedback. The pharmacy’s team members make appropriate decisions about what is right for the people they care for. They know how to raise a concern if they have one. They occasionally feel under pressure to do all the tasks they’re expected to do. But, their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment for people to receive healthcare. It has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective. It provides services that people can access easily. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it usually stores them appropriately and securely. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. And they dispose of people’s waste medicines safely too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. And, it uses these to keep people's private information safe.

Pharmacy details

8 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards