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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1036497)

Inspection outcome: Standards met

Last inspection: 05/03/2020

Pharmacy context

A community pharmacy set inside a large Boots store on a retail park in Croydon. The pharmacy opens seven days a week. The store sells an extensive range of over-the-counter (OTC) medicines and health and beauty products. It also has a branch of Boots Opticians. The pharmacy dispenses NHS and private prescriptions. It supplies multi-compartment compliance packs (compliance packs) to help people take their medicines. And it delivers medicines to people who can’t attend its premises in person. The pharmacy offers Medicines Use Reviews (MURs) and the NHS New Medicine Service (NMS). It also offers substance misuse treatments. The pharmacy provides winter influenza (flu), and travel, vaccinations. And it can supply malaria prevention medicines too.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages its risks well. And it has written procedures to help make sure its team works safely. The pharmacy keeps most of the records it needs to by law and it has adequate insurance to help protect people if things do go wrong. It asks people using it services for their views. Members of the pharmacy team can explain what they do, what they’re responsible for and when they might seek help. They review the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe.

Principle 2. Staff

Good practice

The pharmacy has enough team members to provide its services safely and effectively. And it encourages them to give feedback. Staff work well together as a team and have a work culture of openness, honesty and learning. The pharmacy provides its team members with the training and support they need. And it actively encourages them to improve their skills. The pharmacy team makes appropriate decisions about what is right for the people it cares for. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment for people to receive healthcare in. It has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access easily. Its working practices are generally safe and effective. The pharmacy offers vaccinations and keeps appropriate records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team are helpful. They generally dispose of people’s waste medicines properly. And they mostly carry out the checks they need to. So, people get medicines or devices which are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. Its team makes sure the equipment it uses is clean.

Pharmacy details

Unit F 10 Daniell Way
Valley Plaza Retail Park
CROYDON
CR04YJ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards