Boots (1036307)

Inspection summary findings

Principle 1. Governance

The pharmacy manages risks in a suitable manner. Members of the pharmacy team understand how to protect the welfare of vulnerable people. They protect people’s confidential information well. The safety of the pharmacy’s services is routinely monitored, team members record their mistakes and learn from them. And the pharmacy largely maintains the records that it needs to. But the pharmacy is not always recording enough detail for some of its records and for some, the details are inaccurate. This means that the team may not have all the information needed if problems or queries arise. And they could be missing opportunities for ongoing learning by not always identifying the cause of their internal errors.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities well. And they keep their skills and knowledge up to date by completing on-going training.

Principle 3. Premises

The pharmacy's premises generally provide an appropriate environment for the delivery of healthcare services. The pharmacy’s layout helps to protect confidential information and allows prescriptions to be prepared in private.

Principle 4. Services, including medicines management

The pharmacy largely provides its services safely and it obtains its medicines from reputable sources. Team members ensure medicines are stored appropriately and managed well. They also take extra care when prescriptions are seen for higher-risk medicines. But they don't always record relevant information when some people receive these medicines. This makes it difficult for them to show that they have provided appropriate advice when supplying them.

Principle 5. Equipment and facilities

The pharmacy has an appropriate range of equipment and facilities to provide its services safely. They are used in a way to help protect people’s privacy.