Boots (1036252)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. It is good at ensuring they understand how to carry out those tasks. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps suitable records of the mistakes that happen during the dispensing process. The pharmacy team regularly reviews them so that they can learn from them and avoid problems being repeated. But they don’t always record those reviews. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has appropriate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They are well motivated, work effectively together and can make suggestions to improve safety and workflows where appropriate

Principle 3. Premises

The pharmacy’s premises provide a secure and professional environment for people to receive its services. The team keeps them clean and tidy, presenting a suitably professional image. The premises include a private room which the team uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It is effective at identifying people supplied with high-risk medicines who may benefit from being offered extra information to help them take their medicines safely. And it is good at keeping records of those checks and conversations. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has suitable equipment and facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.