Boots (1036200)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps satisfactory records of the mistakes that happen during the dispensing process. And it makes sure its team members learn from their mistakes, so they are less likely to happen again. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy usually has barely enough trained staff to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They work well together and can make suggestions to improve safety and workflows where appropriate. But they may not be getting the support they need to complete their work on time while new team members are still being trained.

Principle 3. Premises

The pharmacy’s premises provide a secure, spacious and generally professional environment for people to receive its services. They include a suitably private room which the team uses for some of the pharmacy’s services and for private conversations.

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. And it keeps appropriate records of the checks it makes and the advice it gives people.

Principle 5. Equipment and facilities

The pharmacy has satisfactory facilities for the services it provides, and it makes sure that they are kept suitably clean. It also ensures that people’s private information is kept safe and secure.