Inspection outcome: Standards met
Last inspection: 03/06/2019
Pharmacy context
This is a large Boots located in the main shopping centre in the centre of Eastbourne. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy provides a wide range of services including travel vaccinations, chicken pox vaccinations and substance misuse services. It also offers flu and pneumonia vaccines in the autumn and winter seasons. It dispenses some medicines in multi-compartment compliance aids (MDS trays or blister packs) for those who may have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy keeps detailed records of the mistakes it makes during the dispensing process. The pharmacist regularly reviews them with the team so that they can learn from them and avoid problems being repeated. The pharmacy has written instructions which are kept up to date and tell staff how to complete tasks safely. The pharmacy generally keeps the records that it needs to by law. The pharmacy generally manages and protects confidential information well and tells people how their private information will be used.The team members understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive its services.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It identifies people supplied with high-risk medicines, and records the checks that it makes so that they can be given extra information they need to take their medicines safely. The pharmacy responds appropriately to drug alerts or product recalls to make sure that people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe. But, the pharmacy doesn’t currently use a hazardous waste bin to dispose of hazardous waste medicines and this may increase the risk to staff and the environment.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy keeps most people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |