Boots (1036090)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy appropriately identifies and manages the risks associated with its services. Team members record and regularly review any dispensing mistakes to identify what action they need to take to help make the pharmacy’s services safer. The pharmacy generally keeps the records it needs to by law and on the whole, it protects people’s information well. People using the pharmacy can provide feedback about the pharmacy’s services. Team members know how to protect the welfare of vulnerable people and receive regular training about it.

Principle 2. Staff

The pharmacy is busy and staff are struggling at times, particularly as some team members are on annual leave, but it has just enough team members to provide its services safely. The pharmacy is in the process of attempting to recruit more staff. Team members do the right training for their roles, and they get protected time to do ongoing learning to help keep their knowledge and skills up to date. They have regular meetings and feel comfortable about raising any concerns.

Principle 3. Premises

The premises are suitable for the pharmacy’s services and are generally kept clean and tidy. People can have a conversation with a team member in a private area. And the premises are kept secure from unauthorised access.

Principle 4. Services, including medicines management

The pharmacy provides its services in a safe way, and people with a range of needs can access them. Team members highlight prescriptions for higher-risk medicines so that there is an opportunity to provide additional information to people taking these medicines. The pharmacy gets its stock from reputable suppliers and generally stores it appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. It uses its equipment in a way which helps protect people’s personal information.