Inspection outcome: Standards met
Last inspection: 28/06/2022
Pharmacy context
The pharmacy is located on a busy high street with other businesses in Henley-on-Thames in Oxfordshire. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include new medicines service, hypertension case‐finding service, community pharmacist consultation service (CPCS), substance misuse and seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It provides its team members with clearly written instructions to help them identify risks and work safely. Members of the team record their mistakes so that they can learn from them and stop the same mistakes happening again. The pharmacy keeps its records up to date and these show it is providing safe services. Its team members protect people’s private information. They are trained in how to safeguard the welfare of vulnerable people. The pharmacy has arrangements in place so it can still dispense medicines in an emergency.
Principle 2. Staff
The pharmacy has enough suitably trained team members to provide its services safely. They work effectively together to manage the workload. And they are encouraged to keep their skills and knowledge up to date through ongoing learning. Team members are comfortable about making suggestions to improve services.
Principle 3. Premises
The pharmacy’s premises are bright, clean and suitable for the provision of healthcare. Its consultation room is signposted, and people can have a private conversation there with a member of the team. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.
Principle 4. Services, including medicines management
People with a range of needs can easily access the pharmacy’s services. Its working practices are safe and effective. It obtains its medicines from reputable sources to protect people from harm. The pharmacy team members make sure they store them securely at the right temperature. They keep records of regular checks to show medicines are fit for purpose and safe to use. And they know what to do if any medicines or devices need to be returned to the suppliers. Members of the team sign an audit trail so they can identify who dispensed and checked prescriptions. And they highlight prescriptions with high‐risk medicines and make sure people get the information they need to use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |