Boots (1035845)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. Pharmacy team members regularly record and discuss mistakes that happen. They are good at using this information to learn and make changes to reduce the risk of further errors. And, they read about mistakes that happen elsewhere to improve their practice. Pharmacy team members identify risks in dispensing and they develop their knowledge of medicines to help understand and reduce these risks. And, they have controls in place to make sure the changes they make are effective. The pharmacy asks people using the pharmacy for their views. And, it makes changes to improve the quality of services after it receives feedback. The pharmacy protects people’s confidential information. And, it generally keeps the records it must by law. 

Principle 2. Staff

Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. They have access to a library of training modules. And they complete ongoing training regularly, which is relevant to their role. This keeps their knowledge and skills up to date. The team members plan their training in advance, so they have relevant knowledge when they need to use it.
They reflect on their own performance, discussing any training needs with the pharmacist and other team members. And they support each other to reach their goals. Pharmacy team members feel able to raise concerns and use their professional judgement.

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Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is easily accessible to people, including people using wheelchairs. And it has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And, they provide them with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.