Boots (1035824)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. The pharmacy asks people using the pharmacy for their views. And, it acts to improve the quality of services in response. The pharmacy protects people’s confidential information. And, it generally keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen. And, they read about mistakes that happen elsewhere to help improve their practice. Pharmacy team members use this information to learn and reduce the risk of further errors. But they don’t always discuss or analyse why mistakes happen. And, they don’t always fully implement company-wide governance systems. So, they may miss opportunities to improve.

Principle 2. Staff

The pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. They undertake training regularly. They reflect on their own performance, discussing any training needs with the pharmacist and other team members. And they support each other to reach their goals. Pharmacy team members feel able to raise concerns and use their professional judgement. They can discuss issues and act on ideas to support the delivery of services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is easily accessible to people, including people using wheelchairs. And, it has systems in place to help provide its services safely and effectively. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. And, they provide them with the information they need to identify their medicines. They identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely. The pharmacy sources its medicines appropriately and it mostly stores and manages them as it should. But, sometimes the pharmacy team members don’t fully follow the procedures for checking the expiry dates of medicines. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.