Boots (1035799)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively manages risks to make sure its services are safe, and it acts to improve patient safety. Pharmacy team members accurately complete all the records that they need to by law. They record their mistakes so that they can learn from them, and they act to help stop the same sort of mistakes from happening again. Pharmacy team members work to professional standards, and they are clear about their roles and responsibilities. The team members keep people's private information safe, and they understand how they can help to protect children and vulnerable adults. 

Principle 2. Staff

The pharmacy’s team members are well trained, and they work effectively together in a busy environment. The pharmacy encourages team members to keep their skills up to date and supports their development. Team members have opportunities to discuss issues together. They are comfortable providing feedback to their manager and they receive feedback about their own performance.

Principle 3. Premises

The pharmacy provides a suitable environment for people to receive healthcare services. It has a consultation room so people can receive services and have confidential conversations with members of the pharmacy team in private.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are well managed and easy for people to access. The pharmacy sources, stores, and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.