Boots (1035748)

Inspection summary findings

Principle 1. Governance

The pharmacy makes sure its team members work safely by providing them with clear written procedures, suitable training, and regular updates. And by encouraging them to record and review their mistakes regularly, so they can learn and reduce risks. Team members understand what they can and cannot do when there is no pharmacist present. And they know what to do to protect vulnerable people. The pharmacy keeps the records it needs to by law. And it generally protects people’s private information well.

Principle 2. Staff

The pharmacy team has the right skills and training to provide the pharmacy’s services safely. And there are enough team members to manage the pharmacy’s workload and cope with unexpected changes. Team members are well-supported in ongoing learning and development, and they have some set-aside time at work to do training.

Principle 3. Premises

The pharmacy’s premises are suitable for the services the pharmacy provides. The pharmacy team makes sure the premises are kept clean and well-organised to help make its services safer. And the pharmacy is kept secure.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively. And it plans the introduction of new services appropriately. The pharmacy’s team members have the right training and skills to recognise and deal with emergency situations, making sure people get the care they need quickly. The pharmacy gets its stock from reputable sources and stores it safely. It has good systems in place to make sure the medicines it supplies are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. Its equipment is readily accessible to team members who may need to use it in an emergency. And it has processes to make sure its equipment is safe and effective to use.