Boots (1035657)

Inspection summary findings

Principle 1. Governance

The pharmacy has appropriate processes to identify and manage the risks associated with the services it delivers. It generally keeps all records it must by law. But some gaps in these records occasionally result in inaccurate and incomplete audit trails. The pharmacy advertises how people can provide feedback about its services. And it responds appropriately to people who choose to provide feedback. The pharmacy manages people’s private information securely. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they take part in regular learning to help reduce identified risks. Pharmacy team members have a clear understanding of how to safeguard vulnerable people. And they act vigilantly to protect the welfare of these people.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people to provide its services. It supports its team members by providing access to continual learning relevant to their role. But some changes within the team has affected the way the team works. The pharmacy has appropriate monitoring systems to manage and review these changes if required. The pharmacy promotes ways in which its team members can provide feedback. And it uses this feedback to inform the safe management of its services. The pharmacy encourages its team members to share learning both within the pharmacy and with other healthcare organisations. And it supports pharmacy professionals in applying their professional judgement in the interests of people accessing its services.

Principle 3. Premises

The pharmacy is clean and is secure to the standard required. It provides a professional environment for the delivery of its services. And it has facilities in place for maintaining the privacy of people accessing these services.

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them accessible to people. It demonstrates how people have benefitted from its services. The pharmacy has good records and systems in place to make sure people get the right medicines at the right time. It supplies medicines in devices designed to support people in remembering to take their medicines. The pharmacy gets its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has some systems in place to provide assurance that medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. Pharmacy team members protect people’s privacy when using the pharmacy’s equipment and facilities.