Inspection outcome: Standards met
Last inspection: 05/06/2024
Pharmacy context
This community pharmacy is on the main shopping street in the town of West Bridgford in Nottinghamshire. It is open seven days a week. Its main services include dispensing prescriptions and selling over-the-counter medicines. The pharmacy offers a range of consultation service including the NHS New Medicine Service (NMS), NHS blood pressure check service and NHS Pharmacy First service. The pharmacy supplies some medicines to people residing in care homes, it also supplies a small number of medicines to people in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy acts effectively to identify and manage risks for the services it provides. It keeps people’s confidential information secure. And overall, it keeps the records required by law in order. Pharmacy team members understand how to respond to feedback they receive from people using the pharmacy’s services. And they know how to act to help safeguard vulnerable people from harm. Pharmacy team members work well within their roles. And they engage in regular patient safety reviews to help share learning and reduce risk following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has a team of people with the appropriate skills and knowledge to delivery its services. Pharmacy team members work together well. They engage in structured reviews to support their learning and development. And they contribute to regular conversations to share learning improve patient safety. They understand how to provide feedback at work. And they have access to information to support them in raising a professional concern if needed.
Principle 3. Premises
The pharmacy is clean, secure, and suitably maintained. It offers a professional image for delivering healthcare services. People using the pharmacy are able to speak to a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy ensures its services are easily accessible to people and it promotes its services well. It obtains its medicines from reputable sources. And overall, it stores them safely and securely. Pharmacy team members take time to engage people in conversations about their health and the medicines they take. And they provide relevant information to people to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment and facilities it needs to provide its services. And its team members use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |