Inspection outcome: Standards met
Last inspection: 23/09/2024
Pharmacy context
This community pharmacy is located in a residential area in the city of Norwich in Norfolk. It provides a variety of services including the dispensing of prescriptions, supervised consumption of certain medicines, the New Medicine Service (NMS) and the Pharmacy First service under patient group directions (PGDs). It also provides medicines in multi-compartment compliance packs for people who need additional support taking their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services well. And its team members review any dispensing mistakes regularly so they can learn from these. It has written procedures to help the team work safely and these are updated regularly. The pharmacy keeps all the records it needs to by law. And its team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. Team members do the right training for their roles and they do regular ongoing training to keep their knowledge and skills up to date. They have a regular review of their progress. The team feels comfortable about raising any concerns. And targets do not affect team members ability to provide a safe and effective service.
Principle 3. Premises
The pharmacy is clean and tidy and provides a safe and appropriate environment for people to access its services. It has enough space for team members to carry out their work safely. And it has a consultation room for people to have private conversations. The pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
On the whole, the pharmacy provides its medicines and services safely. And it stores its medicines appropriately including ones which require cold storage and safe custody. The pharmacy gets its medicines from reputable sources. And it takes the right action in response to safety alerts and recalls of medicines ensuring people get medicines and medical devices which are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |