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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1034645)

Inspection outcome: Standards met

Last inspection: 18/06/2024

Pharmacy context

This is a community pharmacy situated on a high-street in the town centre of Earlestown, in the borough of St Helens, Merseyside. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including the NHS Pharmacy First service. The pharmacy supplies medicines in multi-compartment compliance packs to some people to help them take their medicines at the right time.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team follows written procedures, and this helps to maintain the safety and effectiveness of the pharmacy’s services. The pharmacy keeps the records it needs to by law. And members of the team are given training so that they know how to keep private information safe. They record things that go wrong and routinely review the records. This helps the team to identify learning, improve their work, and reduce the chances of similar mistakes happening again.

Principle 2. Staff

Standards met

There are enough team members to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete regular training using a structured e-learning programme. This helps members of the team to learn new skills and develop their knowledge.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided. A consultation room is available for people to have a private conversation. 

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are easy to access. And it manages and provides them safely. It gets its medicines from licensed sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition. Additional checks are carried out when higher-risk medicines are supplied to ensure they are being used appropriately.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.

Pharmacy details

32 Market Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards