Boots (1034301)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it advertises how people can feedback about its services and it responds appropriately. Pharmacy team members act openly and honestly by sharing information when mistakes happen during the dispensing process. And they make changes to their practice to improve patient safety. They understand how to recognise, and report concerns to protect the health and wellbeing of vulnerable people. The pharmacy generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails. This may make it more difficult for the pharmacy to resolve a query should one occur.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. It responds appropriately when additional staffing resources are required to support the safe running of the pharmacy. The pharmacy promotes how its team members can provide feedback. And it acts appropriately by responding to this feedback. The pharmacy supports its team members in their roles. And pharmacy team members engage in regular conversations about managing their workload and patient safety. But there are some opportunities to provide regular learning time and structured meetings to further encourage continual learning.

Principle 3. Premises

The pharmacy is clean and secure. The premises are safe and maintained to the standards required. But some fixtures and fittings require close monitoring to ensure minor repairs do not progress to become health and safety concerns. Pharmacy team members promote the use of the private consultation room when speaking to people accessing the pharmacy’s services.

Principle 4. Services, including medicines management

The pharmacy advertises its services and it makes them accessible to people. It has up-to-date procedures to support the pharmacy team in delivering its services. And its team members follow these procedures. Pharmacy team members provide additional information to people taking high-risk medicines to help them to take their medication safely. And they work effectively with other healthcare providers. The pharmacy obtains its medicines from reputable sources. It stores and mostly manages its medicines safely and securely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. And it regularly monitors its equipment to ensure it remains in working order. Pharmacy team members manage and use the equipment in a way which protects people’s confidentiality.