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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1034053)

Inspection outcome: Standards met

Last inspection: 30/11/2022

Pharmacy context

This pharmacy is situated in Leicester town centre. It has a public-facing pharmacy downstairs on the ground floor and an online business with no access to members of the public upstairs. Most of its activity is dispensing NHS prescriptions and delivering medicines to people’s homes. And it offers substance misuse treatment, supplies medicines in multi-compartment compliance packs and a seasonal flu vaccination service. The pharmacy also offers an emergency hormonal contraception service, Hypertension case-finding, New Medicine Service and a prescription delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy proactively reviews its services and changes its procedures to reduce risks and improve its service. And it keeps the records it needs to by law, to show that medicines are supplied safely and legally. Members of the pharmacy team record and review their mistakes so that they can learn and improve from these events. The pharmacy keeps people’s private information safely and its team members know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its current workload. Members of the pharmacy team work well together, and they can raise concerns or make suggestions to help improve the pharmacy’s services. And they have access to training resources to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are safe and adequately maintained. And people visiting the pharmacy can have a conversation with a team member in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages its services well to ensure people get appropriate care and support to manage their medicines safely. People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from licensed wholesalers, and it stores them appropriately. Members of the pharmacy team take the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And team members use the equipment in a way that protects people’s privacy and dignity.

Pharmacy details

30-36 Gallowtree Gate

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards