Evergreen Pharmacy (1033195)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively manages the risks associated with its services to ensure it keeps people safe. Members of the pharmacy team work to professional standards and they are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. The pharmacy asks its customers for their views and feedback and uses this to improve its services and working practices. Pharmacy team members have a clear understanding of how to protect vulnerable people, and provide advice and support when safeguarding concerns are raised. The pharmacy completes all the records that it needs to by law and the team follows written procedures to make sure they keep people’s private information safe

Principle 2. Staff

The pharmacy’s team members are well trained, and they work effectively together. They are enthusiastic and knowledgeable. The pharmacy encourages team members to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and they receive feedback about their own performance. The pharmacy’s staffing rotas enable it to have good handover arrangements and effective communication. The pharmacy enables the team members to act on their own initiative and use their professional judgement to benefit people who use the pharmacy’s services.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to receive services in private and have confidential conversations.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are well managed, so people receive appropriate care. The pharmacy team members are helpful and give healthcare advice and support to people in the community. The pharmacy sources, stores, and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.