Boots (1033187)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively manages the risks associated with its services to ensure it keeps people safe. It asks its customers for their views and feedback, and this is usually very positive. Members of the pharmacy team work to professional standards and they are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. The team generally completes all the records that it needs to by law and team members know how to protect children and vulnerable adults. The pharmacy has written procedures on keeping people’s private information safe, but the design of the dispensary could be improved to prevent people’s confidential information being seen.

Principle 2. Staff

Team members are well trained and they work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. They are enthusiastic and knowledgeable. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance to help them improve. The pharmacy has enough team members to manage its workload safely. It enables the team members to use their professional judgement to benefit people who use the pharmacy’s services.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room that enables it to provide people with the opportunity to receive services in private and have confidential conversations.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which it makes available to people with different needs. The pharmacy team members work well to promote services to help improve people’s health and wellbeing. And they engage people in quality conversations about their health. Services are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.