Boots (1033080)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks to its services. Pharmacy team members follow up-to-date written procedures to complete the required tasks. And they complete a weekly audit of their key governance and safety tasks to help make sure they deliver their services safely. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. And they protect people’s confidential information. They keep the records they must by law. Pharmacy team members record and discuss mistakes that happen. They use this information to learn and reduce the risk of further errors. And they read about mistakes that happen elsewhere to improve their practice. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve.

Principle 2. Staff

Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. The pharmacy provides access to comprehensive training materials. Pharmacy team members complete training regularly to improve their knowledge and skills. They reflect on their own performance, discussing any training needs with the pharmacist and other team members. And they support each other to reach their learning goals. Pharmacy team members feel able to raise concerns and use their professional judgement.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines appropriately. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. They manage this service well. And they provide these people with the information they need to identify their medicines in case of queries. They take steps to identify people taking high-risk medicines. And they provide these people with suitable advice to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.