Inspection outcome: Standards met
Last inspection: 22/08/2019
Pharmacy context
The pharmacy is located on a busy high street in a town centre surrounded by residential premises. It provides a range of services, including Medicines Use Reviews, the New Medicine Service, flu vaccinations, emergency hormonal contraception and anti-malarials. And it receives around 95% of its prescriptions electronically. It supplies medication in multi-compartment compliance packs to large number of people who live in their own homes to help them manage their medicines. It supplies medicines to a large number of care homes. And it provides substance misuse medications to a few people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It regularly seeks feedback from people who use the pharmacy. It largely protects people’s personal information well. And it generally keeps its records up to date and accurate. Team members understand their role in protecting vulnerable people and take appropriate action when needed.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises generally provide a safe, secure, and clean environment for the pharmacy's services. But the pharmacy could do more to ensure that it addresses routine maintenance issues promptly.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services well and provides them safely. It gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |