Inspection outcome: Standards met
Last inspection: 03/08/2022
Pharmacy context
The pharmacy is located on a busy high street in a town centre in a largely residential area. It receives most of its prescriptions electronically. And it provides a range of services, including the New Medicine Service, needle exchange, flu vaccinations (seasonal) and emergency hormonal contraception. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
The pharmacy records and regularly reviews any dispensing mistakes to help it improve its services and reduce risk. It identifies and manages the risks associated with its services to help provide them safely. The pharmacy protects people’s personal information. And people can feedback about its services. The pharmacy keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy is good at providing ongoing training for its team members. Their progress is monitored, and they get time set aside at work to complete it. It has enough trained team members to provide its services safely. Team members can raise concerns about with the pharmacy or other issues affecting people’s safety. And they regularly discuss adverse incidents to help the pharmacy improve its services. Team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy managed its services well and provides them safely. It highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines. It stores its medicines properly and it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |