Boots (1032881)

Inspection summary findings

Principle 1. Governance

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The pharmacy identifies and manages the risks associated with its services. Team members are good at recording and reviewing any dispensing mistakes and this helps make the pharmacy’s services safer. They are aware of their own roles and responsibilities, and they protect people’s personal information well. The pharmacy largely keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members work to written procedures and get further training when any of these change. They know how to protect vulnerable people.

 

Principle 2. Staff

​The pharmacy has enough team members to provide its services safely. They do the right training for their role. They get regular ongoing training and are given time set aside at work to do it. This helps them to keep their knowledge and skills up to date. They are comfortable about raising any concerns and are actively asked for suggestions about how to improve the pharmacy’s services. They receive regular feedback and can undertake further development. Staff can take professional decisions.

Principle 3. Premises

​The pharmacy’s premises are safe, secure, and suitable for its services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

​The pharmacy provides its services safely and effectively. Team members highlight prescriptions for higher-risk medicines to prompt them to provide further information to people when they collect them. The pharmacy dispenses medicines into multi-compartment compliance packs safely. And staff take the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.

Principle 5. Equipment and facilities

​The pharmacy has the equipment and facilities it needs for its services. It uses its equipment to help protect people’s personal information.