Inspection outcome: Standards met
Last inspection: 03/09/2019
Pharmacy context
This is a community pharmacy, located in the main shopping area in the seaside town of Sandown on the Isle of Wight. It serves the local population as well as tourists visiting the island. The pharmacy offers NHS dispensing services as well supplying medicines in multi-compartment compliance aids to help patients living in their own homes to remember to take their medication.
Inspection summary findings
Principle 1. Governance
The pharmacy provides services in line with clear processes and procedures which are being followed by staff. Team members record, review and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. The pharmacy team asks people for their views and deals with any complaints. And it uses the feedback to improve the service it provides. The pharmacy team generally keeps the records it needs to by law. The pharmacy protects patient information and the team members understand their roles in protecting vulnerable people.
Principle 2. Staff
The pharmacy has adequate levels of staff for the services it provides. However, more could be done to ensure the maintenance of adequate staff cover to ensure continuity of patient care in the future. Pharmacy staff generally have the appropriate skills and qualifications for their roles and undertake ongoing learning. The team works well together with openness and honesty to help support the safe and effective delivery of pharmacy services.
Principle 3. Premises
The pharmacy is secure and generally provides an adequate environment for the delivery of its services. But the size and layout of the dispensary could be improved. The pharmacy has suitable facilities to protect the privacy, dignity and confidentiality of people. The team uses these to ensure confidentiality is protected.
Principle 4. Services, including medicines management
The pharmacy generally delivers its services in a safe and effective manner and people receive advice and support to help them use their medicines properly. The pharmacy advertises its services and people can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the necessary and appropriate equipment and facilities for the services provided. And the pharmacy team use these facilities to protect people's private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |