Inspection outcome: Standards met
Last inspection: 24/10/2019
Pharmacy context
This community pharmacy is on a busy road in a large suburb of Hull close to Hull University. The pharmacy dispenses NHS and private prescriptions. And it supplies multi-compartmental compliance packs to help people take their medicines. The pharmacy delivers medication to people’s homes. The pharmacy provides the seasonal flu vaccination service. And it provides supplies of emergency hormonal contraception.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it keeps the records it needs to by law. The pharmacy has written procedures that the team follows. And it has appropriate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The team members have training and guidance to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. They take the action needed to help prevent similar mistakes happening again. But they don’t fully record all their errors. So, the team may miss opportunities to help identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy has team members with the qualifications and skills to support the pharmacy’s services. The team members identify factors contributing to increased workload and work pressures. And they help and support each other to improve their efficiency. So, they can reduce their workload pressure and help provide safe and effective delivery of services. The pharmacy is good at providing team members with opportunities to develop their knowledge and skills. And it gives team members regular feedback on their performance. So, they can keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is clean, secure and adequate for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy team members provide services that support people's health needs. And they manage the pharmacy services well. The pharmacy team members keep records of prescription requests and deliveries made to people's home. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and mostly manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |