Boots (1032090)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages the risks for providing its services. It encourages people to provide feedback about their experiences. And it shows how it uses this feedback to inform and monitor change. The pharmacy keeps its records as required by law. And it holds people’s confidential information securely. Pharmacy team members act to reduce risk following the mistakes they make during the dispensing process. And they know how to identify and act on concerns to help keep vulnerable people safe from harm.

Principle 2. Staff

The pharmacy employs a team of people with the right skills and knowledge to provide pharmacy services. It supports the learning and development needs of its team members through regular reviews. The pharmacy has clear leadership which provides a supportive environment for team members. It provides a number of options for its team members to provide feedback at work. And it listens to their feedback and uses it to inform positive change. Pharmacy team members are happy and motivated in their roles, and they work together well. They show how they use information shared in team briefings to inform the safe delivery of the pharmacy’s services.

Principle 3. Premises

The pharmacy premises are appropriately clean, secure, and maintained. People visiting the pharmacy are given the option to speak to a member of the team in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible for people. It obtains its medicines from reputable sources. And it stores its medicines safely and securely. Pharmacy team members apply regular checks to ensure medicines are safe to supply. They identify higher-risk medicines and provide helpful information to people to support them in taking these medicines safely. And they generally keep effective audit trails to support them in answering any queries that may arise when providing pharmacy services.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. It makes regular checks to ensure its equipment and facilities remain safe to use. And its team members use the equipment in a way which protects people’s confidentiality.