Inspection outcome: Standards met
Last inspection: 19/09/2019
Pharmacy context
This community pharmacy is in the centre of the market town of Driffield. The pharmacy dispenses NHS and private prescriptions. And it provides medication in multi-compartmental compliance packs to help people take their medicines. The pharmacy provides supplies of emergency hormonal contraception. And it provides a needle exchange service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it mostly keeps the records it needs to by law. The pharmacy has written procedures that the team follows. And it has appropriate arrangements to protect people’s private information. The pharmacy team members respond well when errors happen. They discuss what happened and they act to prevent future mistakes. People using the pharmacy can raise concerns and provide feedback which the team responds to. The team members have training, guidance and experience to respond well to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members are good at supporting each other in their day-to-day work. The pharmacy reviews team hours when it needs to and it acts to address any gaps. The pharmacy provides all team members with good opportunities to complete more training. And it plans team training well in advance of the introduction of new systems. The pharmacy provides feedback to team members on their performance. So, they can identify opportunities to develop their career. The pharmacy team has an open and honest culture. The team members share information and learning particularly from errors when dispensing. So, they can improve their performance and skills. The team members discuss how they can make improvements. And they take opportunities from company surveys to provide feedback with an aim to improve service delivery.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. The pharmacy manages its services well. It keeps records of prescription requests and deliveries it makes to people. So, it can deal with any queries effectively. The pharmacy gets is medicines from reputable sources. And it stores and manages medicines appropriately. The pharmacy team members engage with people using the pharmacy services. And they respond to the needs of the local community. The pharmacy team responds well when a person reports unexpected side effects from their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |