Boots (1031862)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks in a suitable manner. Members of the pharmacy team understand how to protect the welfare of vulnerable people. They monitor the safety of their services by recording their mistakes and learning from them. The pharmacy adequately maintains most of the records that it needs to. And, its team members largely protect people’s private information appropriately. But the pharmacy is not always recording enough detail for some of its records. This means that the team may not have all the information needed if problems or queries arise.

Principle 2. Staff

The pharmacy has enough suitably qualified staff to manage its workload safely. Team members in training are undertaking accredited courses appropriate to their role. Pharmacy team members understand their roles and responsibilities. They keep their skills and knowledge up to date by completing on-going training. Members of the pharmacy team feel supported. And, they can make suggestions to improve the pharmacy’s internal processes.

Principle 3. Premises

The pharmacy's premises generally provide an appropriate environment for the delivery of healthcare services. The pharmacy is clean and secure.

Principle 4. Services, including medicines management

The pharmacy provides its services safely. Its team members can make suitable adjustments to help people with different needs to access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources, and it stores and manages most of its medicines appropriately. The pharmacy’s team members take care when people are prescribed higher-risk medicines. But, they don't always record any information when some people receive these medicines. This makes it difficult for them to show that they have provided appropriate advice when supplying them. And, the pharmacy has no separate containers to store and dispose of some medicines that could be harmful to the environment.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. Team members ensure that they are maintained appropriately and kept clean.