Boots (1031765)

Inspection summary findings

Principle 1. Governance

The pharmacy overall identifies risks appropriately. The team understands how to protect the welfare of vulnerable people. The pharmacy protects people's private information well. It adequately maintains most of its records in accordance with the law. And, members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. But, they don’t always record enough detail, which makes it harder for them to spot patterns and help prevent the same things happening again. And, they may not have enough information available if problems or queries arise in the future.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

The pharmacy's premises provide a suitable environment to deliver healthcare services. The pharmacy is generally clean and kept secure from unauthorised access.

Principle 4. Services, including medicines management

The pharmacy’s services are largely delivered in a safe manner. The pharmacy team is helpful and ensures people can easily access its services. The pharmacy obtains its medicines from reputable sources. It usually stores and manages its medicines appropriately. But, the pharmacy has no designated containers to store and dispose of some medicines that could be harmful to the environment. And, although team members routinely identify people receiving higher-risk medicines, they don’t always record relevant information. This makes it harder for them to show that people are provided with the right advice to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment is generally clean and used to protect people’s privacy.