Inspection outcome: Standards met
Last inspection: 28/08/2019
Pharmacy context
This is a community pharmacy located in an indoor shopping mall in the centre of the town of Eastleigh in Hampshire. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS), Emergency Hormonal Contraception (EHC), administers meningitis vaccines and seasonal flu vaccinations. And, it supplies multi-compartment compliance aids to people if they find it difficult to take to their medicines on time.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services appropriately. The team is proactive in protecting the welfare of vulnerable people. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. And, in general, the pharmacy protects people's private information appropriately. But, its team members don’t always make records of private prescriptions in accordance with the law. This could mean that they may not have all the information needed if problems or queries arise.
Principle 2. Staff
The pharmacy provides services using a team with a range of skills and experience. The pharmacy's team members understand their roles and responsibilities. They are provided with resources to keep their skills and knowledge up to date. But, the pharmacy's current staffing levels means that they sometimes struggle to manage the workload. This could make it more difficult to manage all of their workload safely.
Principle 3. Premises
The pharmacy's premises are clean and provide an adequate environment to deliver its services. But, the pharmacy sometimes stores some assembled prescriptions and medicines directly on the floor. This could damage medicines and may be a trip hazard.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources. It stores and generally manages most its medicines adequately. But, it has no separate containers to store and dispose of some medicines that could be harmful to the environment. The pharmacy usually provides its services safely and effectively. Its team members take some care with higher-risk medicines. But, they don't always identify or ask relevant information when some people receive these medicines. This makes it difficult for them to show that appropriate advice has been provided upon supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And, team members ensure that they are maintained appropriately and kept clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |