Boots (1031682)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks suitably. The team protects the welfare of vulnerable people and people's private information appropriately. It largely maintains its records in accordance with the law. And, members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. But, they don’t always record enough detail, which makes it harder for them to spot patterns and help prevent the same things happening again.

Principle 2. Staff

The pharmacy has enough suitably qualified staff to manage its workload safely. Team members in training are undertaking accredited courses appropriate to their role. Pharmacy team members understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing on-going training.

Principle 3. Premises

The pharmacy's premises provide an appropriate environment to deliver its services. The pharmacy is clean, and it is kept secure from unauthorised access.

Principle 4. Services, including medicines management

The pharmacy’s services are largely delivered safely. The pharmacy team is helpful and ensures people can easily access its services. The pharmacy obtains its medicines from reputable sources. It usually stores and manages most of its medicines appropriately. Team members routinely identify people receiving higher-risk medicines. But, they don’t always record relevant information. This makes it harder for them to show that people are provided with the right advice to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean and helps to protect people’s privacy appropriately.