Boots (1031634)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies risks in a satisfactory manner. The team understands its role in protecting the welfare of vulnerable people. The pharmacy protects people's private information appropriately. It adequately maintains most of its records in accordance with the law. And, members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. But, they don’t always record enough detail, which makes it harder for them to spot patterns and help prevent the same things happening again. And they may not have enough information available if problems or queries arise in the future.

Principle 2. Staff

The pharmacy has adequate numbers of staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

The pharmacy's premises provide an adequate environment to deliver healthcare services. The pharmacy is clean. And, it has a separate space where private conversations can take place.

Principle 4. Services, including medicines management

The pharmacy’s services are largely delivered in a safe manner. The pharmacy obtains its medicines from reputable sources. It usually stores and generally manages its medicines appropriately. And, team members routinely identify people receiving higher-risk medicines. But, they don’t always record relevant information. This makes it harder for them to show that people are provided with the right advice to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the relevant equipment and facilities it needs to provide its services safely. Its equipment is clean and protects people’s privacy in a suitable manner.