Inspection outcome: Standards met
Last inspection: 09/09/2019
Pharmacy context
This is a community pharmacy on a main road in the centre of Fleet in Hampshire. The pharmacy dispenses NHS and private prescriptions. It sells a range of over-the-counter (OTC) medicines and offers some services such as Medicines Use Reviews (MURs) and the New Medicine Service (NMS). And, it supplies multi-compartment compliance aids to people if they find it difficult to manage their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages risks in a suitable manner. Members of the pharmacy team understand how to protect the welfare of vulnerable people. They monitor the safety of their services by recording their mistakes and learning from them. The pharmacy adequately maintains most of the records that it needs to. And, the pharmacy generally protects confidential information appropriately. But it is not always recording enough detail for some of its records. This means that the team may not have all the information needed if problems or queries arise. And, its team members are sharing their NHS smart cards to access electronic prescriptions. This makes it more difficult for them to control access to people’s records and keep information safe.
Principle 2. Staff
The pharmacy has enough suitably qualified staff to manage its workload safely. The management team has assessed the staffing profile and implemented measures to ensure its workload is manageable. Pharmacy team members understand their roles and responsibilities. They are supported by the regular pharmacist and keep their skills and knowledge up to date by completing on-going training.
Principle 3. Premises
The pharmacy's premises provide an appropriate environment for the delivery of healthcare services. The pharmacy is clean and secure. And, it has a separate space where private conversations and services can take place.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources. It stores and generally manages most of its medicines adequately. But, it has no separate containers to store and dispose of some medicines that could be harmful to the environment. The pharmacy usually provides its services safely and effectively. Its team members take care with higher-risk medicines. But, they don't record relevant information when some people receive these medicines. This makes it difficult for them to show that they have provided appropriate advice when supplying them.
Principle 5. Equipment and facilities
The pharmacy has an appropriate range of equipment and facilities to provide its services safely. They are clean and well maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |