Inspection outcome: Standards met
Last inspection: 04/12/2019
Pharmacy context
This is a community pharmacy in the village of Bussage on the outskirts of the town of Stroud. Most people using the pharmacy are elderly but there are some young families. The pharmacy dispenses NHS and private prescriptions and sells over-the counter medicines. It also offers a collection service for items bought on-line. The pharmacy supplies some medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The working area is small but the team members manage this risk well. It is tidy and well organised. The team members learn from mistakes to prevent them from happening again. And, they use scanning technology which reduces the risk of mistakes. The pharmacy is appropriately insured to protect people if things so wrong. It keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy team work well together. They cover sickness and holidays to make sure that the pharmacy runs efficiently. The team members are encouraged to keep their skills up to date and they do this in work time. Those in training are well supported. And, all the team is well supported by their manager. They feel comfortable about giving feedback to her to improve services and this is acted on.
Principle 3. Premises
The pharmacy looks professional. It is small but tidy and organised. The pharmacy signposts its consultation room well on the door. But, this is not clearly visible when people come into the pharmacy. So, they may not be aware that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
All people can access the services the pharmacy offers. The services are effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information that they need to take their medicines properly. They intervene if they are worried. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides, And, the team members make sure it is clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |