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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1031588)

Inspection outcome: Standards met

Last inspection: 06/02/2020

Pharmacy context

This is a community pharmacy in the centre of the town of Stroud. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines and many other items. The pharmacy offers a good range of services. It also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. And it supplies medicines for the residents of some local care homes.

Inspection summary findings

Principle 1. Governance

Good practice

The pharmacy’s working practices are safe and effective. The team members complete competency assessments to show that they fully understand the company’s written procedures. They also learn and act on mistakes to prevent them from happening again. The pharmacy proactively encourages feedback from people and uses this to improve its services. It is appropriately insured to protect people if things go wrong. The team members keep the up-to-date records that it must by law. They also keep people’s private information safe and know how to protect vulnerable people.

Principle 2. Staff

Good practice

The pharmacy has good staffing levels for their workload.  And, it has procedures in place to cover team members who are sick, on extended leave or on holiday. The team members are encouraged to keep their skills up to date and they are given time to do this at work. Those team members who are in training are well supported and are allocated additional learning time.

Principle 3. Premises

Standards met

The pharmacy looks professional and is suitable for the services it provides. It signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Good practice

The pharmacy offers a good range of services and everyone can access these. It manages all its services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. They intervene if they are worried about anyone. And, anyone taking high-risk medicines are targeted for counselling.  The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides.  And, the team members make sure that it is clean and fit-for-purpose.

Pharmacy details

57 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards