Inspection outcome: Standards met
Last inspection: 10/09/2024
Pharmacy context
This is a community pharmacy located in in the centre of Cheltenham, Gloucestershire. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines, and provides health advice. It also offers the New Medicine Service (NMS), local deliveries and Pharmacy First. Its team members provide multi-compartment compliance packs for some people who find it difficult to manage their medicines at home. And the pharmacy supplies medicines for residents in care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating in a safe and effective manner. It has suitable systems in place to identify and manage the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s confidential information appropriately. And the pharmacy generally maintains its records as it should.
Principle 2. Staff
The pharmacy team has enough appropriately skilled staff to deliver the pharmacy’s services. Members of the pharmacy team have a range of skills and experience. And the pharmacy provides them with sufficient support as well as the resources they need, so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean, it is secure, and professionally presented. And it has separate areas where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy has safe working practices. People can easily access the pharmacy’s services. The pharmacy provides medicines to people in care homes and inside multicompartment compliance packs safely. Team members identify people with higher-risk medicines so that they can provide the appropriate advice. This helps ensure they take their medicines correctly. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And team members use them appropriately to keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |